Aftercare
Practical Guidance for the Next Steps
We know firsthand how difficult it can be for grieving families to manage the unfamiliar tasks that follow the death of a loved one. Our aftercare program is an extension of the care we provide to every family, offering practical guidance and personal support with many of the important tasks that arise after a death. Our commitment to families does not end when the service, burial or cremation is over. We are here to help before, during and after the services provided.
Aftercare is provided at no additional cost
Guidance and Support When You Need It Most
Navigating the many responsibilities that follow a loss can feel overwhelming. Our Aftercare Concierge, Janette Goodwin, provides personal guidance to families and executors as they work through important estate-related and administrative tasks.
- Janette can help identify what needs to be done, provide helpful checklists and timelines, assist with many common notifications and applications, and connect families with appropriate professionals when additional assistance is required.
At McCall Gardens, we understand that grief is deeply personal. If you or someone you know would benefit from additional support, Janette can connect you with trusted bereavement counselors and local grief-support groups across Greater Victoria.
In a single, typical one-hour appointment, Janette can provide detailed information and guidance on matters that may include:
- Service Canada applications and notifications
- Canada Pension Plan (CPP)
- Old Age Security (OAS)
- Employer and private pensions
- Canadian Armed Forces pensions and notifications
- Public service pensions
- Veteran Affairs Canada
- Life insurance policies
- Investment accounts
- Automobile insurance and transfers
- Real estate and property matters
- Credit cards
- Bank account
- Referrals to lawyers, accountants and other professionals
- Guidance on closing online accounts (click here)
FAQ’s
Below are some common questions that previous families have asked regarding Aftercare:
You can expect to be contacted by Janette within a few days following the services provided. Our directors will have discussed this detail with you during the initial arrangements. Janette will make an appointment with you and provide guidance on what you should bring to the meeting. If you have any questions prior to your meeting please do not hesitate to call her at (250) 385-4465.
No. Our aftercare program is provided to the families we serve at no additional cost. It is part of our commitment to supporting families not only through the funeral arrangements, but also with the important responsibilities that follow.
Yes. If coming to McCall Gardens is difficult or you would feel more comfortable meeting at home, Janette can arrange a home visit.
In most circumstances, the death certificate and any requested notarized copies are available within a few days following the death, although timing can vary depending on the circumstances. If they have not already been provided, Janette will provide them during your aftercare appointment.
Every family's circumstances are different. Most appointments take between 20 minutes and one hour, depending on the complexity of the estate and the amount of assistance or information required.
The executor or person responsible for managing the deceased's affairs will usually benefit most from the appointment. Other family members or individuals assisting with the estate are also welcome to attend when appropriate.