Closing Online Accounts

Online Accounts to Consider When Someone Dies

⚠️ Be prepared to provide necessary documentation, such as the death certificate, will (or legal authorization) and the executor’s ID. Always refer to the specific service provider’s official website or customer support for the most accurate and updated information regarding account closure procedures.

1. Social Media Accounts

These can typically be memorialized or deleted via an online request form.

Popular Platforms:

• X (formerly Twitter): Form link
• Facebook: Request Memorialization
• Instagram / Threads: Support Page
• TikTok: Report a Problem
• YouTube: Google Support
• LinkedIn: Deceased Member Notification
• Reddit: Request Form
• Tumblr: Help Guide
• Xiaohongshu (Little Red Book): Customer Support

2. Email Accounts

Usually requires an online form and documentation.

Popular Providers in Canada:

• Gmail: Google Support
• Yahoo: Account Closure Request
• Shaw/Rogers: Contact Page
• Telus: Contact Page or call 1-888-811-2323

3. Shopping Accounts

Common Accounts:

• Amazon: Email bereavement-support-cs@amazon.com
• eBay: Help Page
• Temu: Contact Us

4. Direct Investing Accounts

Popular Providers:

• Questrade: Estate Guide
• TD Direct Investing: Support Page
• RBC Direct Investing: Contact
• Interactive Brokers: Inheritance Guide
• CIBC Investor’s Edge: Contact
• BMO InvestorLine: Contact
• QTrade: Help Article

5. Online Photo & Document Storage (Cloud)

Popular Platforms:

• Google Drive / Photos: Google Support
• Dropbox: Support Guide
• iCloud / Apple ID: Digital Legacy Access
• Shutterfly: User Account Info

6. Online Streaming Subscriptions

Popular Services:

• Netflix: Customer Service
• Spotify: Contact
• Disney+: Support
• Hulu: Cancel Help
• Prime Video: Amazon Support
• HBO: Contact Us
• Apple TV: Apple Support
• Paramount+: Support

7. Other Online Subscriptions

News & Media:

• Times Colonist: Contact
• Globe & Mail: Contact
• New York Times: Contact
• Wall Street Journal: Contact

Meal Delivery:

• HelloFresh: Contact
• Chef’s Plate: Contact

8. Domain Names and Websites

If the deceased owned websites or domains, contact the registrar or hosting provider.

Common Providers:

• GoDaddy: Contact
• WordPress:Contact
• Wix: Contact

9. Online Gaming & Entertainment Accounts

Popular Platforms:

• PlayStation Network (PSN): Contact
• Xbox Live (Microsoft): Contact

10. Online Gambling & Betting Accounts

Popular Canadian Gambling Platforms:

• Bet365 Canada: Contact
• DraftKings Canada: Contact
• FanDuel Canada: Contact

11. Online Dating Apps

Popular Canadian Dating Apps:

• Tinder: Contact
• Bumble: Contact
• Hinge: Contact
• Match.com: Contact
• eHarmony Canada: Contact
• EliteSingles: Contact