Closing Online Accounts

1. Gather Necessary Information:
   • You’ll likely need a copy of the death certificate and proof that you’re the authorized representative, such as a will or legal documentation.
2. Contact the Service Providers:
   • For many accounts, reaching out to the customer service or support team via email or phone is the best way to start the process.
   • Explain the situation and follow their specific instructions regarding account closure.
3. Social Media Accounts:
   • For Facebook, you can request to memorialize the account or delete it. There is a specific form available on their website for this purpose.
   • For  X (formerly Twitter), you’ll need to contact their support team and provide necessary documents.
4. Email Accounts:
   • For Gmail, there is a process for handling the account of a deceased person. You typically need to fill out a form and provide necessary documents.
   • For other email providers, check their support or help sections for information on handling accounts of deceased users.
5. Financial and Shopping Accounts:
   • For bank accounts and other financial services, contact the bank or institution directly.
   • For shopping accounts like Amazon, eBay, etc., get in touch with their customer service.
6. Professional Accounts (LinkedIn, etc.):
   • LinkedIn has a process for reporting a deceased member’s profile. You need to fill out a form and provide details.
   • Check the support or help sections of other professional platforms for similar processes.
7. Cloud Storage and Online Services:
   • For accounts like Google Drive, Dropbox, etc., contact their support and follow their procedures.
8. Online Subscriptions:
   • This might include services like Netflix, Spotify, Disney +, Hulu, etc. Each service will have its own procedure for handling accounts of deceased users.
9. Domain Names and Websites:
   • If the deceased person owned a domain name or a website, you need to contact the domain registrar or hosting provider.
10. Online Gaming and Entertainment:
    • If the person had accounts on gaming platforms like Steam, PlayStation Network, or Xbox Live, contact their customer support.

Remember, it’s crucial to be prepared with all necessary documentation, and it might be helpful to consult legal advice if you encounter challenges during this process. Additionally, always refer to the specific service provider’s official website or customer support for the most accurate and updated information regarding account closure procedures.

COMMON ACCOUNTS

Facebook: https://www.facebook.com/help/requestmemorialization
Facebook will memorialize an account and close it after a period of time.

Instagram: https://help.instagram.com/264154560391256

LinkedIn: https://www.linkedin.com/help/linkedin/answer/2842?lang=en

X (Formerly Twitter)  Click here

PayPal: requires a cover letter requesting closure, a copy of the death certificate, a copy of the deceased’s will (or legal documentation) and a copy of photo identification of the executor.
Fax to 402-537-5732 or mail to PayPal, PO Box 45950, Omaha, NE, 68145-0950.  Contact customer support at deceasedaccounts@paypal.com

Pinterest: requires a copy of the death certificate or obituary emailed to their support team-  https://help.pinterest.com/en/article/deactivate-or-close-your-account

Amazon: Email bereavement-support-cs@amazon.com. You will need to provide a copy of the death certificate, a copy of the deceased’s will (or legal documentation) and a copy of photo identification of the executor.

eBay: Click here and use the virtual assistant at the bottom of the page.  Confirm you will need to fax a copy of the death certificate to 1-877-349-1798. Call 1-866-5403229 for more information or write to eBay Inc, 2065 Hamilton Avenue, San Jose, CA, 95125

YouTube:  Click here to report online to Google.  You will be able to complete an online form and upload a copy of the death certificate, a copy of the deceased’s will (or legal documentation) and a copy of photo identification of the executor.

Email: to cancel email, contact individual email providers