We know first hand how difficult it is for grieving families to deal with the unfamiliar tasks that follow the death of a loved one. Our aftercare program is an extension of our care, because we have a genuine interest in those we serve... before, during, and after the services provided.
Many families do not know what to do after the death of a loved one. Our Aftercare Concierge, Cathy Dunfield, is qualified and prepared to help. She provides valuable hands on assistance for many of the tasks that executors and survivors must deal with when settling an estate. Such tasks include; applications for death and survivor benefits, insurance and pension claims, bank account updates and cancellations, title transfers, and cancellation notifications. She also provides in depth checklists and guidelines designed to help executors make appropriate notifications in a timely manner.
McCall Gardens also understands that everyone is affected by bereavement differently. For those who are in need of bereavement counselling or further support, Cathy has a list of qualified professionals and support groups in Greater Victoria who can help. Click here for more information.
In a single, typical one-hour appointment, Cathy will provide you with detailed information and guidance which may include the following tasks:
- Service Canada Applications and Claims
- Canada Pension
- Old Age Security
- Retirement and Pensions
- Canadian Forces Pension
- Public Service Superannuation
- Veteran Affairs Canada
- Life Insurance Policies
- Brokerage Accounts
- Automobile Insurance and Transfers
- Real Estate Title Transfers
- Credit card Cancellations
- Bank account Updates
- Referrals to Grief Counselors and Pertinent Professionals
Below are some common questions that previous families have asked regarding our Aftercare Program:
- What do I do next?
You can expect to be contacted by Cathy within a few days following the services provided. Our directors will have discussed this detail with you during the initial arrangements. Cathy will make an appointment with you to meet at our Falaise Drive location and will provide guidance of what you should bring to the meeting. If you have any questions prior to your meeting please do not hesitate to call her at (250) 385-4465.
- Is there an additional cost for aftercare?
No! Our aftercare program is an exclusive service that is provided to every family we serve, at no additional cost.
- Can the Aftercare Specialist come to my home?
If you feel more comfortable having Cathy come to your home, then of course!
- When do I receive the death certificate and notarized copies?
In most instances the death certificate and notarized copies are available within a few days following the death. However, it can take longer depending on circumstances. Cathy will provide the death certificates during the meeting if the family did not receive them earlier.
- Does Cathy provide legal advice?
No. Although Cathy is well versed and experienced in helping families deal with estate issues, she is not a lawyer and does not provide legal advice. As we like to say, “Cathy will point you in the right direction”.
- How long should I expect the meeting to last with Cathy?
Depending on the complexity of the deceased’s estate and the questions you have, most meetings take anywhere from twenty minutes to an hour.
- Why do you provide this service?
We know that the loss of a loved one can be overwhelming and understand that the last thing on people’s mind is paperwork that needs to get done. We want you to know that we are here to help, both before and after the service.